![]() ![]() If you enrolled in a course through a third-party sale or promotion on their platform/site (for example: a company is selling or giving away Udemy courses), please contact the third-party directly to request a refund. Refunds for courses enrolled in through a third-party sale or promotion Please contact the third-party vendor directly to request a refund. Since the payment for the bundle was processed by the third-party vendor, we do not have the transaction on file and cannot initiate a refund for you. Refunds for bundles purchased through a third-party Learn more about exceptions for subscription refunds, when required by law. We determine your location based on the country associated with your account. If you’re enrolled in a subscription via the free trial, you can cancel the free trial at any time, without being charged.ĭepending on where you're located, you may be entitled to a refund. Udemy’s subscriptions plans do not offer a 30-day satisfaction guarantee, and no refunds or partial refunds are available unless otherwise required by applicable law (see below). Udemy credits : for more information regarding Udemy credits and refunds involving them, please click here.Īlfamart or Indomaret: course purchases that are finalized at Alfamart and Indomaret are only eligible for credit refunds. īank & cash transfers: certain bank and cash transfer methods are only eligible for credit refunds.īoleto Bancário and Pix: courses purchased through Boleto Bancário and Pix are o nly eligible for credit refunds. You can read more about Apple's refund policy here. IOS (Apple): iOS payments are processed through Apple and not Udemy, and so we are unable to offer cash refunds for in-app purchases made in the Apple App Store. Types of purchases that are only eligible for credit refunds ![]() If your course purchase is only eligible for a credit refund, this will be indicated on the refund page. In cases where a transaction is not eligible for a cash refund, the refund will be granted using Udemy credits, provided it otherwise meets our 30-day refund policy. These refund restrictions will be enforced to the extent permitted by applicable law. We do not grant refunds for any subscription services unless otherwise required by applicable law (please see below for more information).Users who have their account reported, banned or course access disabled due to a violation of our Terms or Trust & Safety Guidelines.Excessive refunds have been requested by a student.Multiple refunds have been requested by a student for the same course.A significant portion of the course has been consumed or downloaded by a student before the refund was requested.We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following: Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window. While our 30-day refund policy is to allow students to learn risk free, we must also protect our instructors from fraud and provide them a reasonable payment schedule. For more information regarding our refund policy, please see below.įor answers to commonly asked questions we receive regarding a refund's status, please review our refund status FAQ. We want you to be satisfied, so all eligible courses purchased on Udemy can be refunded within 30 days, provided the request meets the guidelines in our refund policy.Ĭertain restrictions may apply and some purchases may only be eligible for credit refunds. ![]()
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